Requests under control throughout their entire lifecycle
in Microsoft 365
Not sure who is handling your requests, which business area they belong to, or what stage they are at?
Requests come in by email, phone, chat, during meetings, or through various business processes. However, it is often unclear who is handling them, what priority they have, which business area they belong to, or when they will be completed.
- Some requests are handled twice.
- Others remain unanswered.
- Information is scattered across emails, Teams, and other tools.
- Requesters have no visibility into whether anyone is addressing their request at all.
The result? Wasted time, slow request resolution, duplicated work, and dissatisfied employees and customers.
RMS in MMS is more than just a request register.
It connects requests with documents, tasks, projects, workflows, and other business agendas within a single controlled environment. Each request has its own context, assigned responsibilities, and history, and can automatically trigger subsequent business processes. This extends Microsoft 365 with comprehensive request and lifecycle management capabilities.
Everything you need for effective request management.
Assignment and responsibility
Each request has a requester, an assignee, and an accountable person. It is clear who is responsible for the request and who carries out each step.
Deadlines and priorities
Set priorities, deadlines, SLAs, and approval rules. Requests are handled according to their importance, ensuring that nothing critical is overlooked.
Progress overview
Track requests across teams, projects, and business agendas. Use dashboards, Kanban boards, lists, and overviews by resolution status and workload.
Automated notifications
Set up your own notifications and let the system automatically remind you of deadlines, status changes, new comments, and tasks related to the request.
Requests are not isolated-they have context, a process, and a business agenda.
MMS brings together requests from different departments, business agendas, and processes in a single environment. Each request has a requester, an assignee, a priority, and a complete history, and is linked to other business activities.
- A workspace for the entire request lifecycle—with comments, attachments, checklists, notes, tags, and history all in one place.
- Integration with tasks, documents, and workflows without manual data entry.
- Unified collaboration between requesters and assignees.
- Overviews by department, business agenda, project, or responsible person.
- All related information in one place.
Requests are more than just forms.
They are part of business agendas in MMS.
Requests integrated with business agendas and processes.
Requests within an organization do not arise in isolation. They are linked to documents, tasks, projects, approvals, and other business agendas.
RMS is part of MMS, which extends Microsoft 365 with a unified environment for managing requests, documents, tasks, data, and processes. This gives each request its own context, relationships, history, and accountability, while allowing it to automatically proceed to the next workflow step or trigger another business activity.
The work does not end when a request is resolved. It can automatically generate tasks, link to documentation, trigger an approval process, or initiate the next steps in a business process.
MMS – platforma rozšiřující Microsoft 365
More than just a place for requests. An environment that connects requests with business agendas and day-to-day processes.
Would you like to keep requests, deadlines, and responsibilities
under control?
Schedule a short RMS demo.
We will show you how to connect requests, their versions, approvals, and related processes within a single controlled environment.
