License Plans - Attachment 01

Customer License

Full control over infrastructure, backups, and architecture.

Ability to optimize performance and network rules internally.
A one-time investment with predictable annual maintenance.

Integration and connectivity with your own Microsoft 365 platform and other online or on-premises systems.

The license is yours, while IaaS (Infrastructure as a Service) and PaaS (Platform as a Service) operating costs vary based on usage.
Easy scaling of performance and capacity without physical hardware.
Lower maintenance fees than on-premises, while still providing a fully dedicated virtual environment.
Integration options with your own Microsoft 365 platform and other online or on-premises systems.

Minimal upfront cost, fast deployment, and immediate availability.

Regular updates, security patches, and monitoring included.

Flexibilní škálování uživatelů a kapacity bez smluvních závazků na hardware.

Flexible scaling of users and capacity without hardware-related commitments.

Organizations with their own data center or a strong internal IT team.

Organizations with strict security or compliance requirements that must keep data fully under their own control.

Companies planning long-term deployment (more than 4 years), where a one-time investment and annual maintenance make economic sense.

Teams that need full customization, including custom integration modules, specialized workflows, and internal certifications.

Mid-sized to large organizations that want to own the license without operating hardware themselves.

Teams with IaaS/PaaS experience (Azure, AWS, GCP) and internal DevOps capacity.

Companies that prefer a dedicated environment, separate from multitenant SaaS, but do not want to manage servers and maintenance upfront.

Organizations looking for a balance between CAPEX (license ownership) and OPEX (hosting).

Organizations planning their own modules, workflows, and integrations with other systems.

Small and mid-sized companies, as well as branches of larger corporations, that do not have or do not want to expand their own IT infrastructure.

Teams that need a fast go-live, from pilot to production within days.

Organizations that prefer an OPEX model, with monthly subscription fees and no major upfront investment.

Projects or business units using MMS temporarily, such as special initiatives or consortia, without the need for permanent installation.

Companies that want to outsource all administration, monitoring, backups, and upgrades to the provider.

✔️ Request tracking and management
✔️ Document management and document sets
✔️ Task planning and tracking
✔️ Responsive design
✔️ Attachments and linked records
✔️ Versioned targeted notes, tagging, and sharing
✔️ Permissions and role management
✔️ Workflows
✔️ Search
✔️ Aggregation dashboard
✔️ Notifications
✔️ Business module templates
✔️ M365 & Teams integrations
✔️ AI services
✔️ Content management and administration
✔️ Full customization and integration with external sources

✔️ Request tracking and management
✔️ Document management and document sets
✔️ Task planning and tracking
✔️ Responsive design
✔️ Attachments and linked records
✔️ Versioned targeted notes, tagging, and sharing
✔️ Permissions and role management
✔️ Workflows
✔️ Search
✔️ Aggregation dashboard
✔️ Notifications
✔️ Business module templates
✔️ M365 & Teams integrations
✔️ AI services
✔️ Content management and administration
✔️ Full customization and integration with external sources

✔️ Request tracking and management
✔️ Document management and document sets
✔️ Task planning and tracking
✔️ Responsive design
✔️ Attachments and linked records
✔️ Versioned targeted notes, tagging, and sharing
✔️ Permissions and role management
✔️ Workflows
✔️ Search
✔️ Aggregation dashboard
✔️ Notifications
✔️ Business module templates
✔️ M365 & Teams integrations
✔️ AI services
✔️ Content management and administration

Customer License

1. The license is limited to one production server and one test server.
2. The license is non-transferable outside the customer’s group.
3. The license may be transferred within the customer’s corporate group. The customer may assign it, whether for consideration or free of charge, or otherwise dispose of it only within that group.
4. Any changes, modifications, and administrative interventions in MMS may only be carried out by the customer or an authorized party designated by the customer.
5. Warranties do not apply to software functionality if it is disrupted as a result of changes, modifications, or administrative interventions.

1. The license is limited to one production server.
2. The license is non-transferable outside the customer’s group.
3. The license may be transferred within the customer’s corporate group. The customer may assign it, whether for consideration or free of charge, or otherwise dispose of it only within that group.
4. Any changes, modifications, and administrative interventions in MMS may only be carried out by the customer or an authorized party designated by the customer.
5. Warranties do not apply to software functionality if it is disrupted as a result of changes, modifications, or administrative interventions..

1. The license is limited to one production MMS tenant (application instance) for a period of 12 months.
2. The license is non-transferable to another legal entity.
3. Any changes, modifications, and administrative interventions in the MMS tenant may only be carried out by the customer or an authorized party designated by the customer.

Customer License

Production and test environments

Main activities: installation, setup, service parameterization, branding, integrations, documentation, project support, and activation of production and test instances.

Full customization, including custom integration modules, specialized workflows, and internal certifications.

Production environment
Main activities: installation, setup, service parameterization, branding, integrations, documentation, project support, and activation of the production instance.

Customization, including custom modules and workflows, configuration settings, and integrations with other systems.

Production environment
 Main activities: setup, service parameterization, branding, project support, and activation of the production instance — included in the service subscription.

Configuration of modules, workflows, settings, and administration.

Annual updates and maintenance of the MMS system. Includes regular system updates, access to new features, compliance support, and long-term technology support. The annual service fee is billed separately.

Monthly support and maintenance

• User hotline support (help desk, advisory and consulting services for key users, and ongoing user training / coaching) on business days from 09:00 to 17:00, including access to online documentation and the knowledge base.
• Incident management with response times based on priority.
• Administration, maintenance, and operational updates of MMS.

Monthly operations, support, and maintenance

• User hotline support (help desk, advisory and consulting services for key users, and ongoing user training / coaching) on business days from 09:00 to 17:00, including access to online documentation and the knowledge base.- Incident management s reakční dobou dle priorit
• Technical system administration, maintenance and updates of the entire environment, including backups.

Monthly operations, support, and maintenance

• Help desk on business days from 09:00 to 17:00, incident management with an NBD+2 response time for 2 tickets per month, and access to online documentation and the knowledge base — included in the service subscription.